Hassle-Free Shopping Experience

At Evergreen Bonsai, we strive to make your shopping experience as seamless as possible. 🌿


  • We ship our products via trusted carriers like UPS, FedEx, and DHL to ensure your plants arrive safely and promptly. 🚚
  • Once your order is dispatched, you’ll receive a tracking number to keep an eye on your delivery every step of the way. 📦


  • If you’re not completely satisfied with your purchase, we offer easy returns within 30 days of delivery. Simply contact our customer service team, and we’ll guide you through the process. 🔄
  • We believe in the quality of our plants, and your happiness is our priority. 🌱💚

For any questions or assistance, don’t hesitate to reach out. We’re here to help you every step of the way! 📞✉️


Order the product and specify the delivery method


You will receive an order confirmation message


Wait for your order to arrive


Pick up your order at the checkout area


How do I care for my new plant?

Each plant comes with a care guide specific to its needs. Generally, ensure your plant has adequate light, water it appropriately, and provide proper drainage. If you have specific questions, feel free to contact our support team or refer to the care guide provided with your purchase.

What are your shipping options and delivery times?

We offer shipping through UPS, FedEx, and DHL. Delivery times vary based on your location and the shipping method selected. Standard shipping usually takes 3-7 business days. Once your order is shipped, you will receive a tracking number to monitor its progress.

Can I return a plant if I'm not satisfied?

Yes, we accept returns within 30 days of delivery. If you’re not completely satisfied with your plant, contact our customer service team to initiate the return process. Please ensure the plant is in its original condition and packaging.

Do you offer any guarantees on your plants?

We take pride in the quality of our plants and offer a 30-day satisfaction guarantee. If your plant arrives damaged or doesn't meet your expectations, please contact us within 30 days, and we'll make it right.

How can I track my order?

Once your order is dispatched, you will receive an email with your tracking number. You can use this number to track your order on the carrier's website. If you have any issues, our customer service team is here to assist you.

Do you offer plant care advice?

Absolutely! Our team of plant experts is available to provide advice and answer any questions you may have about plant care. You can contact us via email, phone, or live chat for personalized assistance.